Privacy Policy

Your Privacy Matters to Us

At Skyy Assist, we respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website or contact our support services.

By using this website or contacting our helpline, you agree to the practices described in this policy.

Who We Are

Skyy Assist operates as an independent, third-party mobile customer support service. We are not affiliated with any mobile network provider, manufacturer, or brand.

Website: https://skyyassist.site/
Phone: 0208 002 8782
Email: info@skyyassist.site

Information We Collect

We may collect the following types of information:

1. Information You Provide

Name (if shared voluntarily)
Phone number
Email address
Details shared during calls or email inquiries

2. Automatically Collected Information

IP address
Browser type and device information
Pages visited and time spent on our website

This information is collected to improve website performance and user experience.

How We Use Your Information

We use your information to:

Respond to inquiries and provide support
Improve our services and website functionality
Communicate with you regarding your request
Maintain service quality and security

We do not sell, rent, or trade your personal information to third parties.

Call Handling & Communication

Calls to our helpline may be monitored or recorded for training, quality assurance, and security purposes, where permitted by law. Any such recordings are handled securely and retained only as long as necessary.

Cookies

Our website may use cookies or similar technologies to:

Analyse website traffic
Improve functionality and user experience

You can control or disable cookies through your browser settings at any time.

Data Sharing

We do not share your personal information with third parties except:

When required by law
To protect our legal rights
To ensure website security and service integrity

We do not provide personal data to mobile network operators or brands.

Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, misuse, loss, or disclosure. However, no method of transmission over the internet is completely secure.

Your Rights (UK & GDPR)

You have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your data
Object to or restrict certain data processing

To exercise your rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Phone: 0208 002 8782
Email: info@skyyassist.site